Corona virus: frequently asked questions

Do you have a question about the corona virus and your health insurance? We have listed and answered the most frequently asked questions for you.

You can find more general information on the RIVM website (Public Health and Environmental Protection). You can also contact RIVM via 0800-1351 between 8 a.m. and 8 p.m.

I want to travel to my home country, is this possible?

Do you want to travel to your home country? Check the website of the Ministry of Foreign Affairs where you can find the current travel advice.

Will I be reimbursed for face masks or disinfectant gel?

No, face masks and disinfectant gel are not covered by the basic health insurance. The RIVM and the Municipal Health Services (GGD) also indicate that face masks are not necessary. Follow these guidelines to help prevent the virus from spreading:

- Regularly and thoroughly wash your hands with liquid soap;
- Cough and sneeze in the inside of your elbow, not into your hands;
- Use paper tissues.

I want to be tested for the coronavirus, will I be reimbursed?

It only makes sense to have yourself tested if you experience health problems. Preventive testing does not provide certainty. Contact your GP by telephone first if your symptoms are getting worse:

- Fever (more than 38 degrees);
- Coughing and tightness of the chest.

The GP determines whether you need to be tested. Laboratory tests are covered by the basic health insurance. The costs may be subject to a policy excess.

If I need to be put in isolation at home, will I be compensated under my health insurance?

If you have to be put in isolation at home you do not, in principle, incur any medical expenses. Isolation is a precautionary measure to reduce the risk of further spreading.

What do I do if my hospital has an admission stop?

Your hospital will contact you if you cannot be seen or if your appointment needs to be rescheduled. Your hospital will arrange for you to go to another hospital if needed.

I do not want to go to the hospital for my planned treatment. Can I reschedule the appointment?

In that case, you are advised to contact the hospital. Discuss also whether your appointment can be postponed without risk.

Will I be reimbursed for my medical expenses if I become infected?

Medical expenses incurred for treating COVID-19 are covered by the basic health insurance. Vaccination against the virus is not yet available.