Help and support
Having issues during your trip or stay? Such as hospitalization, an accident, a serious illness, or repatriation? Call the SOS International emergency helpline immediately.
Chat or contact form
Do you have a question or comment for us? Fill out the form and let us know. We will get back to you as soon as possible.
Contact Details
Laan van Nieuw Oost-Indië 133L
2593 BM Den Haag
WhatsApp: +31850879682
Phone: +31 70 205 18 60
E-mail: [email protected]
Opening hours: Monday to Friday 09:00 – 17:00
More info about ITS
How do you communicate with customers?
At Insure To Study, we are always ready to assist students quickly and kindly. You can reach us via WhatsApp, email, phone, or our contact form. On working days, we are available between 09:00 and 17:00. (+31 70 205 18 60)
If you experience an emergency abroad, you can contact SOS International, our global emergency center, 24/7. This way, you are always assured of help, wherever you are.
What payment options are available?
Payment is made through the premium you calculate online and can settle immediately.
You will receive your preliminary policy (pre-policy) right after payment.
ITS uses a secure online payment environment.
The insurer will issue the official policy after processing.
Available payment options may vary per insurer.
Are there any additional costs or fees when taking out an insurance policy?
ITS does not charge separate administration or setup fees.
The premium depends on the selected plan and the duration of the stay.
Any additional options are clearly displayed in the premium overview.
We always communicate transparently about costs.
No hidden surcharges apply.
How can I get assistance?
We are happy to help you in the way that suits you best.
✔ WhatsApp for quick questions
✔ Email and contact form for detailed requests
✔ Phone support on working days
✔ 24/7 emergency assistance via SOS International
In addition, our website offers clear information, frequently asked questions, and practical downloads such as terms and coverage overviews. This allows you to handle many matters yourself — easily and without hassle.
What are the support hours?
Our customer service is available Monday to Friday from 09:00 to 17:00.
SOS International is available 24/7 for emergencies.
WhatsApp and email responses are handled during office hours.
All product information is available online at all times.
This way, help is always close by.
Which support channels are available?
You can contact us via WhatsApp, email, phone, and the form on our website.
For urgent situations, SOS International is always available.
The website provides additional information and FAQs.
We keep communication simple and accessible.
This way, it meets the needs of international students.
What can I manage myself?
You can calculate your premium yourself and take out the insurance directly online.
After payment, you will immediately receive your preliminary policy.
Important documents can be downloaded from the website.
FAQs help you with common questions.
This allows you to handle many matters independently and quickly.
What do customers say about ITS?
Students appreciate ITS for its fast service and clear coverage.
Reviews highlight that claims are handled quickly.
Many students find the insurance affordable and reliable.
Communication is perceived as friendly.
Overall, customer satisfaction is positive.
What is ITS’s rating?
Customers leave reviews via Google. InsureToStudy is helpful, easily accessible, and payouts are made quickly.
How does the brand handle negative feedback?
At Insure To Study, we take complaints very seriously. We see feedback as an opportunity to improve. As soon as we receive a complaint, we open a complaint file, gather all relevant information, and provide confirmation within 7 working days that the complaint is being processed.
Within one month, you will receive a well-substantiated response. If we are unable to resolve the matter together, you can turn to Kifid or the competent court. This way, we keep our services fair, transparent, and reliable.